NextAR Customer Profiles Analysis

June 2025 Performance Review

Executive Summary

  • Two key customers analyzed: MOD Factory and ASSURANCE Philippines
  • Combined GTV: PHP 356,290.29
  • Overall collection challenges: 60.83% - 67.13% rates
  • Key opportunity: Multi-channel reminders and payment process optimization
  • Outstanding balances totaling PHP 371,504.24 requiring attention

MOD Factory (Tink Solutions) Overview

  • Business: Print-on-demand provider in Philippines
  • Contact: Frenzo | Joined: May 5, 2025
  • GTV: PHP 143,425.00
  • Active Customers: 43
  • Known to NextPay as 'Tink Solutions'
  • Operates on Shopify, Shopee, TikTok Shop, and Lazada

MOD Factory Key Metrics

  • Invoice Count: 80 | Payment Count: 50
  • Average Invoice Value: PHP 2,664.12
  • Average Payment Value: PHP 2,868.50
  • Collection Rate: 60.83%
  • Outstanding Balance: PHP 144,339.00
  • Fee Impact: ~PHP 29 (Net: PHP 9) per payment (well under PHP 500 cap)

ASSURANCE Philippines Overview

  • Business: Tech-enabled insurance intermediary
  • Contacts: Angelica Mique and Melody Rodriguez
  • Joined: April 8, 2025
  • GTV: PHP 212,865.29
  • Active Customers: 21
  • Partners: Malayan Insurance, FPG, Milestone, Stronghold, Paramount

ASSURANCE Philippines Key Metrics

  • Invoice Count: 22 | Payment Count: 8
  • Average Invoice Value: PHP 16,155.33
  • Average Payment Value: PHP 26,608.16
  • Collection Rate: 67.13%
  • Outstanding Balance: PHP 227,165.24
  • Fee Impact: ~PHP 266 (Net: PHP 246) per payment (under PHP 500 cap)

Comparative Analysis

  • Invoice Value: ASSURANCE 6x higher than MOD Factory
  • Collection Rate: ASSURANCE 6.3pp better performance
  • Payment Volume: MOD Factory 6.25x higher volume
  • Business Model Impact: High-volume/low-value vs Low-volume/high-value
  • Both customers have significant outstanding balances

Key Issues Identified

  • MOD Factory: Cash-conversion lag despite steady issuance
  • ASSURANCE: Low payment completion (8 out of 22 invoices)
  • Both: Outstanding balances tying up working capital
  • Common: Email-only reminders limiting effectiveness

Platform Improvement Priorities

  • Multi-channel reminders (SMS/WhatsApp/Viber)
  • Customer Statement Portal for consolidated view
  • Aging & Risk Dashboard (0-30/31-60/61-90 buckets)
  • ROI & Cost Visibility reporting

Critical Data Gaps

  • Unit economics and margin analysis for both customers
  • Customer channel preferences for optimal reminder strategy
  • Operational costs of current manual A/R processes
  • Payment amount distribution for fee optimization
  • Internal success metrics and ROI expectations

Next Steps & Recommendations

  • Prioritize multi-channel reminder implementation
  • Develop aging dashboard for finance teams
  • Conduct customer interviews for missing data points
  • Create ROI reporting to demonstrate platform value
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